Terms and Conditions
Terms and Conditions
These terms apply to your order. Please read them carefully, and print and keep a copy of them for your reference. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
This website is owned and operated by N.Stilgoe t/a Bosworth Locker, 42 Main Road, Twycross, Atherstone, Warwickshire, CV9 3PL
VAT Registration number 274 0006 38
Direct contact can be made via email on firstname.lastname@example.org or by calling or texting 07548 390873
When you place an order with us, this is your offer to buy goods. You will receive an email to confirm that your order has been received.
This contract is complete when the customer has received their goods. We consider this to be when the goods have been despatched and trackable delivery methods will be used wherever possible. Before the order is complete, it can be cancelled or refunded at any time if goods are unavailable or an error has been made.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this but can refund the value of the goods without notificiation at any time. If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay the cost of returning the substitute items to us.
Should you wish to make any changes to your order once it has been submitted, please contact us on email@example.com or on 07548 390873 and we will endeavour to amend your order.
School uniform orders are usually delivered by us, to the relevant school, free-of-charge.
Sports club orders are usually delivered by us, to the relevant sports club, free of charge
During the order process, you will also be given the option of home delivery, for which there will be an additional charge (the amount of this charge will be shown)
We aim to despatch all orders as soon as possible, but some may take up to 28 days from date of order. If we have any problems with your order, we will contact you to let you know what is happening.
Please allow enough time for your items to be delivered before you need them.
If goods are lost or damaged in transit, please let us know promptly.
Cancellations and Returns
This policy does not apply to goods that have been personalised or customised in any way.
Under the EU Distance Selling Regulations, you can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at firstname.lastname@example.org or write to us at the address shown above. Please include a brief explanation so that we can improve our service for customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.